Payment Options, Pricing Structure & Policies

Payment Policies

  • We accept Cash, Visa, Mastercard, Amex & Bank Transfer.

    There is a 1.25% surcharge on all Visa and Mastercard payments and a 1.5% surcharge on all AMEX payments. Finance options offered through third party companies and are independent of Dr Chinsee. Patients are encouraged to research different finance options before committing to a payment plan. It is important that patients are in a good financial position before undergoing any elective surgery or non-surgical procedure in the event that a revision procedure is required.

  • Dr. Chinsee is a cosmetic doctor and is not affiliated with Medicare or Private Health Insurance. As a result, elective cosmetic surgeries are not eligible for rebates.

    Medicare and Private Health Insurance do not cover elective cosmetic procedures, which must meet strict criteria to qualify as necessary medical treatments.

  • Non-Surgical Procedures:
    Payment is required on the day of your procedure or treatment. A non-refundable deposit is required to secure your appointment, as detailed on your invoice or booking appointment.

    Surgical Procedures:

    • A $1,000 non-refundable deposit is required at the time of booking to secure your surgery date.

    • The remaining balance must be paid 21 days prior to the surgery.

    • The quote includes the doctor’s fee, theatre, anaesthetic, and implant fees. Overnight hospital stay is not included unless specified. Hospital fees will be listed on your invoice and are to be paid directly to hospital.

    • Pathology fees (if applicable) are not included and will be billed separately by the pathologist, with part of the fee claimable through Medicare.

    • Changes to breast implants or sizes must be finalised two weeks before the surgery.

    Refund Policy:

    • Three weeks before the procedure: 50% of the total amount paid is refundable.

    • Two weeks before the procedure: Refunds are at Dr. Chinsee's discretion.

    Payment Methods:
    We accept Cash, EFTPOS, Credit Card, Visa Card, or Bank Transfer.

    Failure to adhere to the Payment Policy may result in pursuing payment for fees, outlays, interest, and associated costs.

  • Non-Surgical Procedures:
    We have a 48-hour cancellation policy. Patients who cancel their non-surgical appointment with less than 48 hours' notice will forfeit their booking deposit or consultation fee.

    Surgical Consultations:
    We also have a 48-hour cancellation policy for surgical consultations. Patients who reschedule their surgical consultation appointment with less than 48 hours' notice will forfeit their deposit. Please note that surgical booking fees are non-refundable and non-transferable.

    For assistance with canceling or rescheduling an appointment, or if you have any questions about our policies, please contact Dr. Chinsee's office at (07) 3707 3169.

Consultation Policy

  • Initial Consultation

    By booking and/or receiving a treatment from Dr. Chinsee, you acknowledge and accept our pricing structure and policies. If you do not understand or agree with these terms, please do not book or proceed with any treatment or procedure. We reserve the right to revise our pricing and policies at any time.

    Surgical Consultation

    To seek cosmetic surgery, patients must provide a GP referral, preferably from their usual general practitioner. If this is not possible, a referral from another independent general practitioner or specialist medical practitioner is required. The referring practitioner must not be the same as the doctor and must not perform cosmetic procedures.

    Patients must have at least two pre-operative consultations before scheduling surgery. Dr. Chinsee will evaluate the patient for psychological conditions, such as body dysmorphic disorder (BDD), which may impact suitability for surgery.

    The cost of the initial surgical consultation is $175, payable at the time of booking to secure your appointment. This fee is non-refundable and rescheduling requires 48 hours' notice. The $175 covers the initial and second consultations. Additional consultations within the first 12 months are charged at $100 each. After 12 months, a new GP referral and consultation at $175 will be required. This consultation fee is not deducted from the surgery cost if you choose to proceed.

  • The cost for an initial consultation for a non-surgical cosmetic procedure ranges from $75 to $175, depending on the treatment. This fee is redeemable against the cost of products or treatments on the same day (excluding thread consultations).

    Fees for subsequent consultations may vary based on the type of follow-up appointment and the time elapsed since your procedure.

    For any questions regarding consultation costs prior to your appointment, please contact us.

Privacy Policy

  • Introduction

    To meet your expectations regarding privacy and confidentiality, Dr. Ian Chinsee has operational processes and procedures to comply with:

    • Australian Privacy Principles (APPs), contained in the Privacy Act 1988;

    • Australian Direct Marketing Association (ADMA) Code of Practice, related to how we market to our customers;

    • Spam Act 2003, concerning electronic marketing;

    • Do Not Call Register Act 2006, regarding telemarketing; and

    • Telecommunications Industry Standard 2007, related to telemarketing.

    Collection

    We collect information necessary and relevant to provide you with medical care and manage our medical practice. This may include your name, address, date of birth, gender, health information, family history, credit card, direct debit details, and contact information. This information may be stored on our computer medical records system and/or in handwritten medical records.

    Wherever possible, we will collect information directly from you. However, we may also need to collect information from other sources, such as treating specialists, radiologists, pathologists, hospitals, and other healthcare providers.

    Information may be collected via phone, in writing, in person at our clinic, or online if you transact with us digitally. This information may be gathered by both medical and non-medical staff.

    In emergency situations, we may also collect information from your relatives or friends.

    We may be legally required to retain medical records for specific periods, depending on your age when we provide services.

    Use and Disclosure

    We treat your personal information as strictly private and confidential. We use or disclose it only for purposes directly related to your care and treatment or in ways you would reasonably expect, such as sharing blood test results with your specialist or requesting x-rays.

    In certain circumstances, we may be required or permitted by law to disclose your personal information to third parties, including Medicare, police, insurers, solicitors, government bodies, tribunals, courts, hospitals, or debt-collection agents. We may occasionally provide statistical data to third parties for research purposes.

    We may also disclose information to external contractors to perform activities on our behalf, such as IT service providers, solicitors, or debt-collection agents. We enforce security and confidentiality requirements to ensure they handle your personal information appropriately and only for the tasks we assign them.

    Data Quality and Security

    We take reasonable steps to ensure that your personal information is accurate, complete, current, and relevant. Our staff may ask you to confirm your contact details during consultations. Please inform us if any information we hold is incorrect or outdated.

    Personal information is protected by:

    • Securing our premises;

    • Implementing passwords and varying access levels on databases to limit unauthorized access, interference, and disclosure;

    • Providing locked cabinets and rooms for physical record storage.

    Corrections

    If you believe the information we hold about you is inaccurate, incomplete, or outdated, please contact us in writing (see details below).

    Access

    You are entitled to request access to your medical records. Please submit your request in writing, and we will respond within a reasonable time.

    There may be a fee for the administrative costs associated with retrieving and providing copies of your medical records.

    Access may be denied in certain circumstances permitted by law, such as if disclosure could seriously threaten your health or safety. We will explain why access is denied and outline your options.

    Complaints

    If you have a complaint about the privacy of your personal information, please contact us in writing. We will review and attempt to resolve the complaint.

    If you are dissatisfied with our handling of the complaint or the outcome, you may apply to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

    Patients dissatisfied with our services have the right to make a complaint. We provide information on complaint mechanisms, including:

    • Raising and resolving the complaint directly with the practitioner who provided the surgery;

    • Accessing the clinic’s complaint process;

    • Making a complaint to the health complaints entity in the state or territory where the surgery was performed;

    • Making a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland).

    Medical practitioners must ensure that any non-disclosure agreement (NDA) they use clarifies that a patient or their representative can still make a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland).

    Overseas Transfer of Data

    Dr. Ian Chinsee may transfer personal information to countries outside Australia. We will only do so in compliance with applicable Australian data protection and privacy laws. We will take reasonable steps to protect personal information, regardless of the country in which it is stored or transferred.

    Contact

    For queries, complaints, or requests for access to medical records, please contact:

    info@drchinsee.com.au
    (07) 3707 3169

    INFORMATION ON THIS SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE

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