CONSULTATIONS

Initial Consultation

By booking and/or receiving a treatment from Dr. Chinsee, you acknowledge and accept our pricing structure and policies. If you do not understand or agree with these terms, please do not book or proceed with any treatment or procedure. We reserve the right to revise our pricing and policies at any time.

Surgical Consultation

To seek cosmetic surgery, patients must provide a GP referral, preferably from their usual general practitioner. If this is not possible, a referral from another independent general practitioner or specialist medical practitioner is required. The referring practitioner must not be the same as the doctor and must not perform cosmetic procedures.

Patients must have at least two pre-operative consultations before scheduling surgery. Dr. Chinsee will evaluate the patient for psychological conditions, such as body dysmorphic disorder (BDD), which may impact suitability for surgery.

The cost of the initial surgical consultation is $175, payable at the time of booking to secure your appointment. This fee is non-refundable and rescheduling requires 48 hours' notice. The $175 covers the initial and second consultations. Additional consultations within the first 12 months are charged at $100 each. After 12 months, a new GP referral and consultation at $175 will be required. This consultation fee is not deducted from the surgery cost if you choose to proceed.

Each patient requires an individualised surgical assessment. During your initial consultation, Dr. Chinsee will discuss risks and possible complications, recovery, possible revision, surgical and non-surgical treatment options and tailor a surgical plan suited to your needs and aesthetic goals. After your consultation, a formal quote will be provided to you. This quote will be valid for three months, unless otherwise stated.

Our surgical pricing structures are fully inclusive to cover all fees, including:

• Operating Doctor

• Assistant (if required)

• Hospital Fees

• Anaesthetic Fees

• Implants (if required)

• Implant sizers (if required)

• Keller funnel (if required)

• Compression garment(s) (if required)

• Direct contact with a Nurse

• One year of postoperative follow-up appointments, including dressing-change appointments

• Scar therapy products (iS Clinical Super Serum, iS Clinical Sheald Recovery, Silicone tape or Silicone Gel) (if required)

• 4 x Healite II LED sessions (if required)

RISKS & COMPLICATIONS POLICY

Possible risks associated with breast surgery include bleeding or infection, accumulation of fluid around the implant after surgery, allergic reaction to medical materials, changes in breast and nipple sensation, temporary or permanent areas of numbness, nipple necrosis, skin wrinkling over the implant, keloid or hypertrophic scar formation, capsular contracture, inappropriate implant size, implant rupture or deflation, asymmetry of the breasts, calcium deposits in the scar capsule around the implant, granulomas, breastfeeding difficulties, reduced effectiveness of breast cancer screening, movement of the implants, further surgery to treat complications, anaesthesia risks, including allergic reactions or potentially fatal cardiovascular complications, and blood clots in the deep veins of the legs, which can be life-threatening if they move to the lungs or brain. It is important to discuss these risks with a qualified doctor before undergoing breast surgery.

RECOVERY

Recovery time after cosmetic surgery can vary depending on multiple factors, such as the size and type of implant, surgical technique, and placement. As each woman is unique, recovery duration may differ. Typically, it takes 1-12 months for a full recovery, during which time it is crucial to avoid strenuous physical activity, lifting heavy objects, and excessive exertion to ensure proper healing.

AFTER SURGERY

• No showering for five days. After five days, avoid saturating the dressings, dry with a hairdryer on a low heat setting. If dressings get overly wet, you will require a dressing change earlier.

• Do not massage your breasts.

• Do not put anything on your breasts: ice, heat, oils etc.

• You may experience nausea and vomiting following the general anaesthetic. You will be prescribed anti-nausea medication that will help manage this.

• It is important to maintain a good oral intake of food and fluids as the analgesia (pain medication) can cause bloating and constipation.

• Maximise resting in the first week of healing; you should not be performing any excessive exercise or activity which elevates your heart rate or causes you to break a sweat for the first three weeks of healing.

• Do not drink alcohol for 1 week or until your antibiotic course is complete.

• Do not drive for one week.

• You may resume all supplements ceased after two weeks.

• No smoking for at least six weeks; significant wound healing compromise can occur if you continue smoking.

• It is normal to hear strange gurgling, sloshing sounds in the breast pocket.

• Numbness and altered sensation is normal.

• Bruising may occur as the surgery involves manipulation of the muscles and skin of your chest. We recommend taking arnica tablets post surgery if you are prone to bruising.

• Breasts should be treated as separate surgeries: one may heal faster than the other, they may appear uneven in early recovery, trust the process. It will take up to three months before the swelling starts to subside. You should generally allow up to one year to see the final results of your surgery.

ARMS & LIFTING

• Textured Implants: Don’t lift arms above shoulder height for two weeks

• Motiva / Smooth Implants: Don’t lift arms above shoulder height for four weeks

• Don’t lift or push anything heavier than 5kg for six weeks

• After six weeks this can be increased by 5kg per week as comfort permits

SLEEPING

• Week 0 – 1: Sleep and rest in an inclined position on 2-3 pillows

• Week 2 – 3: You may sleep flat on your back

• Weeks 3 +You may sleep on your side

• No stomach sleeping for six months

POST OP BRA

• zero – twelve weeks: wear your bra 24/7 – it should feel firm, but it’s not a sports bra and should not feel as tight as one

• After twelve weeks (pending review): no bra, strapless bras, bras with underwire may be worn for short periods of time (as long as you aren’t doing anything that involves moving the breasts or exercising)

• After three months: padding may be worn

• You must wear your post operative bra at night to sleep in for a minimum of 12 months.

• If you have Motiva implants you are required to wear your postop bra for three months

• We recommend wearing your bra as much as you can. Your implants will keep their shape and last longer if you wear a bra the majority of the time.

EXERCISE

• No exercise or submerging your body under water for six weeks, no exceptions.

• Week one: Gentle walking only – the pace you would walk around a shopping centre.

• Week six (pending review): light exercise, gym work, running, swimming. A slow increase of 5kg per week. You must wear a supportive and firm fitting sports bra if you are exercising.

• Three Months: contact sports, surfing, horse riding, netball, scuba diving, gun range, skydiving, roller coasters, bowling.

• Six Months: Crossfit style exercise, MMA fighting, pole dancing.

• Sexual intercourse: may be resumed after two weeks, however if you are resuming prior to six weeks your post op bra must remain on, refrain from any strenuous movements that could disrupt healing (ie. bouncing, grabbing and handling of the breasts). No mouth to nipple contact for three months to prevent infection.

ARM MOVEMENTS

• If you have MENTOR implants, you can lift your arms above your head after two weeks

• If you have MOTIVA or SMOOTH implants, you can lift your arms above your head after four weeks

• Work within your limits, if something feels uncomfortable or hurts – stop

RESUMING TREATMENTS

• Cosmetic Injections: resumed after two weeks

• Dental Work: resumed after six weeks – advise your dentist you have implants as you may require prophylactic antibiotics to prevent infection

• Laser Hair Removal: body – resumed after six weeks, no laying on your stomach for at least 6 months, underarms – resumed after three months

• Tattoos: body – tattoos resumed after six weeks, breast/ torso – resumed after six months

• Piercings: body piercings resumed after six weeks, NO nipple piercings for at least three months (pending doctor review) due to infection risk

• Massage: resumed as comfort permits, no laying on your stomach for at least six months

• Tanning: resumed after three months. Cover incisions and nipples with tape for at least twelve months

• Sauna: six weeks after surgery (provided incisions have healed)

• Cool Sculpting/ Body Sculpting: stomach resumed after six months, body resumed after three months, no laying on your stomach for at least six months

REVISION POLICY

Complications, and unforeseen problems may occasionally arise, and in these instances further costs will incur.

Initial fees are paid for surgery only and results are never guaranteed. Future procedures are not covered by the original quote or fees previously paid (unless otherwise stated)

• Costs associated with a future procedure may include, but are not limited to: airfares, accommodation, carer, time off work, loss of income, medication, pathology, diagnostic investigations and surgical garments.

• There is a about a five to ten per cent chance that a revision procedure will be required after a cosmetic procedure, such as a “touch up” or correcting a complication.

• The revision rate for a full mastopexy is generally between seventeen and twenty-five per cent. When subsequent revision procedures are necessary, the results provided will usually be less than the result of a primary surgery.

It is imperative that patients are fully aware of and have a clear understanding of the risks and complications of a medical procedure before consenting to them.

If a revision procedure is required within your twelve-month postoperative period, our doctors will often waive their surgical fees. However, you will need to pay for the third-party fees associated with hospital and anaesthetic.

• This is charged at $3,200* per hour (which includes hospital, general anaesthetic and consumables).

Patients outside of their twelve-month postoperative period will need to pay full fees. Please note: Additional expenses or expenditure may apply for implant fees, breast mesh etc.

Policy will only apply for correction of a complication that has occurred as a result of the primary surgery. Policy is not applicable for change of mind, implant removal, size increase or decrease etc.

Fees are subject to change without notice.

Introduction

To meet your expectations regarding privacy and confidentiality, Dr. Ian Chinsee has operational processes and procedures to comply with:

• Australian Privacy Principles (APPs), contained in the Privacy Act 1988;

• Australian Direct Marketing Association (ADMA) Code of Practice, related to how we market to our customers;

• Spam Act 2003, concerning electronic marketing;

• Do Not Call Register Act 2006, regarding telemarketing; and

• Telecommunications Industry Standard 2007, related to telemarketing.

Collection

We collect information necessary and relevant to provide you with medical care and manage our medical practice. This may include your name, address, date of birth, gender, health information, family history, credit card, direct debit details, and contact information. This information may be stored on our computer medical records system and/or in handwritten medical records.

Wherever possible, we will collect information directly from you. However, we may also need to collect information from other sources, such as treating specialists, radiologists, pathologists, hospitals, and other healthcare providers.

Information may be collected via phone, in writing, in person at our clinic, or online if you transact with us digitally. This information may be gathered by both medical and non-medical staff.

In emergency situations, we may also collect information from your relatives or friends.

We may be legally required to retain medical records for specific periods, depending on your age when we provide services.

Use and Disclosure

We treat your personal information as strictly private and confidential. We use or disclose it only for purposes directly related to your care and treatment or in ways you would reasonably expect, such as sharing blood test results with your specialist or requesting x-rays.

In certain circumstances, we may be required or permitted by law to disclose your personal information to third parties, including Medicare, police, insurers, solicitors, government bodies, tribunals, courts, hospitals, or debt-collection agents. We may occasionally provide statistical data to third parties for research purposes.

We may also disclose information to external contractors to perform activities on our behalf, such as IT service providers, solicitors, or debt-collection agents. We enforce security and confidentiality requirements to ensure they handle your personal information appropriately and only for the tasks we assign them.

Data Quality and Security

We take reasonable steps to ensure that your personal information is accurate, complete, current, and relevant. Our staff may ask you to confirm your contact details during consultations. Please inform us if any information we hold is incorrect or outdated.

Personal information is protected by:

• Securing our premises;

• Implementing passwords and varying access levels on databases to limit unauthorized access, interference, and disclosure;

• Providing locked cabinets and rooms for physical record storage.

Corrections

If you believe the information we hold about you is inaccurate, incomplete, or outdated, please contact us in writing (see details below).

Access

You are entitled to request access to your medical records. Please submit your request in writing, and we will respond within a reasonable time.

There may be a fee for the administrative costs associated with retrieving and providing copies of your medical records.

Access may be denied in certain circumstances permitted by law, such as if disclosure could seriously threaten your health or safety. We will explain why access is denied and outline your options.

Complaints

If you have a complaint about the privacy of your personal information, please contact us in writing. We will review and attempt to resolve the complaint.

If you are dissatisfied with our handling of the complaint or the outcome, you may apply to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

Patients dissatisfied with our services have the right to make a complaint. We provide information on complaint mechanisms, including:

• Raising and resolving the complaint directly with the practitioner who provided the surgery;

• Accessing the clinic’s complaint process;

• Making a complaint to the health complaints entity in the state or territory where the surgery was performed;

• Making a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland).

Medical practitioners must ensure that any non-disclosure agreement (NDA) they use clarifies that a patient or their representative can still make a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland).

Overseas Transfer of Data

Dr. Ian Chinsee may transfer personal information to countries outside Australia. We will only do so in compliance with applicable Australian data protection and privacy laws. We will take reasonable steps to protect personal information, regardless of the country in which it is stored or transferred.

Contact

For queries, complaints, or requests for access to medical records, please contact:

info@drchinsee.com.au
(07) 3707 3169

INFORMATION ON THIS SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE